IT Help Desk Technician

San Diego, CA

  • We are seeking an IT Help Desk Technician with strong aptitude in OS repairs, spyware and virus removal, hardware, upgrades and troubleshooting to join our IT department.
  • This is a full-time position in the company’s San Diego headquarters.

Specific Responsibilities

  • Identify and organize tickets according to priority
  • Distribute tickets to IT staff
  • Assist with fieldwork as requested
  • Update and maintain company contacts and associated AD data
  • Set and load computer equipment with required items and prepare computer equipment for operation, including assignment of virtual desktops to new users and PBX phone provisions
  • Operate computers for purpose of providing information to requesting users
  • Troubleshoot minor equipment malfunctions and correct them as directed by computer operation manuals or supervisor.
  • Perform tasks necessary to prepare computer-provided information for delivery to requesting users
  • Train users on operating system and other tools as required
  • Able to react to change productively and handle other essential task as assigned

Requirements

  • Strong aptitude in OS repairs, spyware and virus removal, hardware, upgrades and troubleshooting
  • Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions
  • Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities
  • Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions
  • Interpersonal skills necessary to train others in computer systems
  • Ability to communicate problems with supervisors as they become known
  • Must maintain confidentiality
  • Ability to meet deadlines
  • Ability to provide customer with outstanding customer care and service at all times
  • Additional or different functions may be assigned from time to time
  • Knowledge of both physical and virtual desktop environments a plus
  • Minimum of 1 year experience in an IT support environment

Please submit your resume or additional inquiries to apply@biosplice.com. Please include the complete title of the position for which you are applying in the subject line of your email. Emails that do not include this information will be disregarded. NO PHONE CALLS PLEASE.